Refund Policy
Thank you for shopping at threebtwos.com.au.
We value your satisfaction and strive to provide you with high-quality products and exceptional customer service.
This Refund Policy outlines the terms and conditions governing refunds for purchases made on our online store.
General Refund Guidelines
1.1 Eligibility:
1.1.1 To be eligible for a refund, you must provide proof of purchase, such as an order confirmation number, invoice, or receipt.
1.1.2 Refunds are applicable only to products purchased directly from our online store.
1.2 Timeframe:
1.2.1 Refund requests must be submitted within 1 year of the date of purchase.
1.2.2 After 1 year, we reserve the right to deny any refund requests.
Non-Refundable Items
2.1 Certain items are exempt from being refunded. These include:
2.1.1 Gift cards or vouchers.
2.1.2 Personalized or customized products, unless they are defective or not as described.
Refund Process
3.1 Inspection:
3.1.1 Upon receiving your return request, we will inspect the returned item to verify its condition and eligibility for a refund.
3.2 Refund Options:
3.2.1 If the item is eligible for a refund, we will provide one of the following options based on your preference:
3.2.1.1 Refund to the original payment method: The refund amount will be credited back to the original payment method used during the purchase.
3.2.1.2 Store credit: If you prefer, we can issue a store credit for the refunded amount, which can be used towards future purchases.
3.3 Refund Notification:
3.3.1 Once your refund has been processed, we will notify you via email or any other contact information provided by you during the purchase.
Return Shipping
4.1 Return Shipping Responsibility:
4.1.1 If the return is due to an error on our part (e.g. incorrect item or size), we will cover the return shipping costs.
4.1.2 If the return is due to a change of mind or an incorrect order by the customer, you will be responsible for the return shipping costs.
Damaged or Defective Items
5.1 Damaged or Defective Products:
5.1.1 If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product.
5.1.2 We may request additional information, such as photographs or a detailed description of the issue, to facilitate the refund process.
5.2 Replacement or Refund:
5.2.1 Depending on the availability of the product, we may offer a replacement for damaged or defective items instead of a refund.
5.2.2 If a replacement is not feasible, we will provide a refund according to the refund options mentioned in section 3.2.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer service team using the following details:
Email: info@threebtwos.com.au
Phone: 0428 673 737
Address: P.O. Box 163 Mirriwinni, QLD 4871
Please note that this refund policy applies to purchases made through our online store only. For purchases made through other channels or third-party retailers, please refer to their respective refund policies.
This refund policy is effective as of 20-June-2023.
